FAQs

FAQs


Below is a list of commonly asked questions for new accounts. If you have any questions, please call us at 1-800-809-1989 or submit your question online and a Paynet Systems representative will assist you.

Q: How long does it take to set-up an account?

Using our secure and encrypted Digital Signature Application, we approve the vast majority of our submitted applications the same day if submitted prior to 4pm EST, Mon-Fri. The process is simple:

1.  If applying for mobile app service, the application can be completed in its entirety from the mobile apps’ Apply Now link found on the apps’ main menu or at https://m.paynetsystems.com/apply/. This is the quickest and easiest method for mobile app service.

Or, If applying over the phone or from the website we email the application pre-populated with your specific business information.

2.  If using the mobile app application check that you accept and agree to the terms & conditions and submit.

Or, if the application was emailed to you, digitally sign the application using your computer´s mouse and select submit.

3. The application is then securely processed for approval.

4. Upon approval you will receive a welcome email and phone call.

Q: How do I get paid?

Credit card sales are deposited directly into your checking account.

Q: How long does it take for the funds to be transferred to my account?

24-48 hours. This is standard for all processors.

Q: Do I need a business checking account?

If your business operates as a corporation, yes, a business account is required. If your business is a sole proprietorship or partnership, the only requirement is that the individual or partners’ name(s) must be on the check.

Q: How do I activate my mobile app?

Upon approval of your application you be sent a ‘Welcome Email’. The email will contain your activation codes and instructions on how to create your login credentials. Once activated, you will then login to the app using your login credentials.

Q: Does the mobile app work outside of the USA?

Not at this time.

Q: Platform compatibility for mobile app – if I have multiple smartphone using different operating systems (i.e. iPhone and Android), will they still stay synced with the same data?

Yes. Our database syncs with all devices regardless of the operating system. Meaning, if a business has smartphones with different operating systems they will still sync and maintain the same database. We support Apple, Android, Blackberry and Windows Phone.

Q: How do I access the free web-store?

The web-store is housed within our online dashboard. Upon approval, the welcome email will provide instructions on creating your login credentials. These credentials are used to access your online dashboard and web-store. For information and visuals on our web-store please see http://paynetsystems.com/paynet-systems-free-web-store/.

Q: What is the ‘online merchant dashboard’?

The merchant dashboard provides online access to: Reporting, Database Management, Online Credit Card Processing, Web-Store Setup and Invoicing/Estimate Management*. The merchant dashboard syncs directly to the mobile app providing online storage and backup of important data. The dashboard works and syncs across all our mobile platforms including Apple, Android, Windows Phone and Blackberry.

Q: How do I login to the online merchant dashboard?

The dashboard login credentials are the same as the mobile app login credentials included in the welcome email.  The dashboard is located at https://m.paynetsystems.com/db/

Q: If I purchase hardware, how is it shipped?

You choose the desired shipping method.
Overnight
Standard
3-Day

Q: Will I have 24-hour customer support?

Absolutely. At Paynet Systems, providing quality support for our customers is a top priority. Regardless of time zone, you will have 24-7 access to technical support.

Q: What if my hardware breaks down?

Paynet Systems provides a limited hardware warranty of 12 month. The warranty period begins on the date the unit is deployed. Paynet Systems warrants that each hardware Product shall be free from faulty workmanship and defective materials during the hardware warranty period. For details, please see our Warranty and Returns Policies

Q:   Do I receive training?

When you receive your hardware you will find diagrammed directions and the 800 number to our merchant training center. You will receive step by step instructions to give you the desired comfort level.

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