Warranty and Returns Policies

Our Goal is Your Complete Satisfaction!

If for any reason you are not satisfied with your purchase, we will gladly refund or exchange any terminal (software is non-returnable) within the conditions outlined below:

We will accept returns within 30 days of the shipping date.

Terminal must be returned in original package. Include all parts, manuals, and cords.

Terminal must not be damaged, although defective equipment is returnable.

Return package via trackable shipping (UPS, FedEx, etc.) to:

Paynet Systems
ATTN: Equipment Returns
5955 Shiloh Road, Suite 100
Alpharetta, GA 30005

Unfortunately, due to the cost of Wireless Terminals, including the Nurit 8000, Comstar and Way Systems units, we can only extend full replacement within 30-days of purchase. Wireless Terminals will not fall under our standard one-year warranty policy. Any repairs needed outside of 30-days from time of purchase will fall under the manufactures warranty. Battery failure is not covered by Paynet Systems standard warranty.

Customer’s NOT maintaining a merchant account with Paynet Systems has the following warranty: Any claims after 30 days is the responsibility of the terminal manufacturer. The manufacturer’s specific warranty guidelines will be included with the terminal. The majority of terminals manufactured today are all in one – meaning the terminal portion can vary depending on the manufacturer. Terminal warranty the terminal up to 5 years. Keep in mind only the terminal portion of the unit carries a 5-year warranty. The printer is not always covered for the same duration.

Lipman-Nurit
1-year terminal and printer
Warranty Service 1-800-4-LIPMAN

Verifone-Omni
5-year terminal; 13-months printer
Warranty Service 1-800-233-0522
Hypercom
5-year terminal; 1-year printer
Warranty Service 1-888-265-2220

Mobile Swipe Device and Terminal Hardware Warranty

Paynet Systems provides a limited hardware warranty of 12 month. The warranty period begins on the date the unit is deployed.

Paynet Systems warrants that each hardware Product shall be free from faulty workmanship and defective materials during the hardware warranty period.

If Paynet Systems receives notice of defects during the warranty period, Paynet Systems will, at its option, repair, or replace the affected Product. Customer will be responsible for return of such Products to Paynet Systems at Customer’s expense together with written evidence that such Products are covered under warranty (i.e. a dated purchase receipt). During the standard warranty period Paynet Systems will return ship repaired or replacement Products at the expense of Paynet Systems. Replacement products may be refurbished or contain refurbished materials. Repair or replacement of a Product (or any part thereof) does not extend the warranty period for such Product.

The above warranties do not apply to defects resulting from improper or inadequate maintenance by Customer; unauthorized modification; improper use or operation outside of the conditions specified for the Product considered out of scope; abuse, negligence, accident, liquid spillage, acts of nature such as flood or lightning damage, loss or damage in transit; improper site preparation; or unauthorized maintenance or repair. Repair by anyone other than Paynet Systems or an approved Paynet Systems agent will void this limited warranty.

In the event a Product returned is determined to be no trouble found, Paynet Systems may assess a reasonable fee for its test service plus return freight to Customer.