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Q: How long does it take
to set-up an account?
Using our secure and encrypted
Digital Signature Application, we approve
the vast majority of our submitted applications
in under 24-hours. The process is simple:
1. We email you the application pre populated
with your specific business information.
2. Digitally sign the application using
your computer´s mouse and select submit.
3. The application is then securely sent
to our underwriting department for review.
Q: How do I get paid?
Credit card sales are deposited directly
into your checking account.
Q: How long does it take
for the funds to be transferred to my account?
24-48 hours which is standard for all processors.
Q: Do I need a business
checking account?
If your business operates as a corporation,
yes, a business account is required. If
your business is a sole proprietorship or
partnership, the only requirement is that
the individual or partners' name(s) must
be on the check.
Q: When the terminal/software
dials out for approval, am I charged any
long distance or communication fees?
No, communication is all done on a toll
free line.
Q: If I purchase equipment,
how is the terminal shipped?
You choose the desired shipping method.
Q: Will I have 24-hour
customer support?
Absolutely. At Paynet Systems, providing
quality support for our customers is a top
priority. Regardless of time zone, you will
have 24-7 access to technical support.
Q: What if my terminal
breaks down?
Customers maintaining a merchant account
with Paynet Systems have the following warranty:
Paynet Systems will replace
malfunctioning equipment free of charge
for one year. After one year has expired
customers can utilize our replacement program.
If it is determined that the terminal needs
repairs, a replacement terminal will be
sent within 24-hours. The replacement terminal
will be the same model as the terminal being
replaced. The terminal will be shipped to
you programmed with your merchant account
and ready for use. The replacement terminal
will have passed thorough diagnostic tests
assuring reliability, and will also carry
a 6-month warranty. You only pay the shipping
and handling charges. This charge will be
billed directly to your account. A call
tag will be issued for the terminal needing
repairs. The terminal requiring repairs
will not be returned.
Q: Do I need a dedicated
phone line?
No. Terminals have dual phone jacks. This
gives you the ability to connect the terminal
and other peripheral equipment (modem, phone,
fax) to one line.
Q: Who installs the terminal?
We do not use outside sales' representatives.
By doing this we can greatly reduce the
price you, the merchant, must pay. The terminal
installation process is very simple. You
also receive toll free assistance and instructions
Q: Do I receive training?
When you receive the terminal you will find
diagramed directions and the 800 number
to our merchant training center. You will
receive step by step instructions to give
you the desired comfort level.
Q: How do I sign up for
American Express and Discover Card?
American Express (no set
up fees)
We will send you an application form for
American Express unless otherwise requested.
American Express requires separate approval.
Upon approval, we will internally activate
the account. All you do is sign the forms.
The rates will vary depending on business
type and average sale amount.
The following is the rate
range you can expect. (Rates and fees for
American Express are subject to change).
Retail - Average sale
$150 or less = 3.25%
Average sale $150-249 = 3.10%
Average sale $250+ = 2.95%
Internet/Mail/Telephone order - $0- $4,999
total annual volume = $7.95 per month, flat
fee.
$5,000 or higher annually volume = 3.5%
Discover Card (no set
up fees)
We will forward your request directly to
Discover. A Discover representative will
contact you and discuss their program. Once
a merchant number has been issued by Discover,
we will add it to your file.
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