Tips to Reduce Chargebacks |
If your business accept credit cards as a payment option, then you may soon experience chargebacks. When a customer disputes a charge on his credit card for any reason whatsoever, the amount is then charged back to the merchants, hence the term chargebacks.
I hope the merchants with credit card processing service are aware that chargebacks are costly. It can potentially harm your business. Getting more chargebacks than you can handle will lead to high penalty fees and may constrain your bank to close your merchant account. So take positive steps to deal with chargebacks and give a boost to your business.
Here are some tips to reduce chargebacks -
Always sell high quality products
Incorporate a good product screening and select only the products that meet the highest criteria. Try to avoid any poor or substandard product quality.
Be careful about suspicious looking customers
If a customer who comes to your store, makes large purchase in a hurry using a credit card, avoiding your gaze, then chances are that this particular customer is using a stolen credit card. Try to make further but discreet inquiries with him. If you feel he’s a bogus, cancel his credit card purchases.
Make follow-up on deliveries
Ensure that you make some arrangement with your courier to brief you on product deliveries. This way, you can track down the status of the product en route to delivery. At the same time, you know what products were delivered and to whom. Also, instruct your couriers to compulsorily take customers sign for delivery receipts. Hence, you can store these delivery receipts as proofs against fraudulent claims of non-delivery.
Inform the customers in advance if you use any third part credit card processors
If you use a third party credit card processor, then your customers will see another name in their credit card billing statement and not your business name. So its better that you keep your customers informed in advance about this, so that they will not be surprised to see certain charges billed to them by some other name which they had never transacted business. Otherwise, they would dispute the charges for this and you may end up with chargebacks.
Provide calling cards to your customers
Your calling card should have your telephone numbers or email address which customers can use to contact you in case of any problem with their purchased product. Make sure you tell them that and see to it they contact you. In this way, you can promptly deal with it before customers will initiate chargebacks.
Offer free after sales service
A smart businessman should hire two executives to call on a regular basis those customers who bought appliances from his store and check the status of purchased items. If the appliance breaks down after the warranty expires, then the repair men should be available to make minor repairs for free. By this, usually the customers are satisfied and will ensure repeat business.
For More information visit Credit Card Processing and Merchant Account Services.
